# Expert Subscription - Support Help **URL:** \ **Category:** uncategorized\ **Tags:** help\ **Created:** [April 8, 2021, 12:23am UTC](https://community.blackspectacles.com/t/expert-subscription-support-help/2869 "2021-04-08T00:23:03Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![abiren](https://blackspectacles.com/uploads/images/10.png) [@abiren](https://community.blackspectacles.com/u/abiren)\ **Post date:** [April 8, 2021, 12:23am UTC](https://community.blackspectacles.com/t/expert-subscription-support-help/2869/1 "2021-04-08T00:23:03Z")
Hello! I’ve had difficulty contacting [support@blackspectacles.com](mailto:support@blackspectacles.com) in the past. So I figured I’d try to reach out here. I completed all the requirements for my PPD Expert course but don’t qualify for the Expert Guarantee. The last of the third workshops I attended was on February 7th. My highest score was 90% on the exam. Reviewed all flashcards and lectures. Originally, I was scheduled to take my exam February 18th 2021. (And I purchased the PPD course on January 18th) Unfortunately I developed COVID symptoms and had to reschedule my exam. The soonest I got the exam was April 5th, and at that time at negative test results. Unfortunately, I did not pass the exam. I sent an email to [support@blackspectacles.com](mailto:support@blackspectacles.com) with these details along with my doctor’s note and screen shot of my dashboard meeting the requirements. I realize I have to take all three workshops 60 days before my exam. Given I had to take it in April instead of February, that only counts one. Is there an exception given my circumstance? I would like to continue using Black Spectacles. It helped me pass PA! Thank you for your time 🙂 ---
**Author:** ![monicafitzpatrick](https://blackspectacles.com/uploads/images/1.png) [@monicafitzpatrick](https://community.blackspectacles.com/u/monicafitzpatrick)\ **Post date:** [April 14, 2021, 12:36am UTC](https://community.blackspectacles.com/t/expert-subscription-support-help/2869/2 "2021-04-14T00:36:30Z")
Hello @abiren We are so sorry we could not locate any messages. We do have a chat icon on our site that is also a direct link to support in case you ever need to reach out again. In the meantime, someone from support will be reaching out to you this week.